Returns & Exchanges

At Prequel, we want you to be completely satisfied with your skincare journey. If a product isn't the right fit for your routine, we offer a 30-day return window for all orders placed through our official store.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and zip code to locate your purchase.

• 2.
  Print Your Label

  Select the items you wish to return and download the prepaid shipping label provided via email.

• 3.
  Package Securely

  Place the product in its original packaging or a sturdy box and attach the prepaid label to the outside.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-7 business days.